Privacy and Cookie Policy

About this cookie policy

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences. For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Privacy Policy

Background

(A)       Energy Medicine LTD and the associated Brand InterX Pain Clinic.

(B)       Energy Medicine LTD and the associated Brand InterX Pain Clinic  is a provider pain relief and physical rehabilitation via 1 to 1 treatments or online support.

This policy sets out the information that we are likely to collect from users of Energy Medicine LTD and the associated Brand InterX Pain Clinic websites and subscribed services, how we store it and what we use the information for.

If you have any questions about any of the information here, feel free to get in touch with our Data Protection Officer Stephen Grinnell stephen@interxpainclinic.com

  • How do we collect information?

We collect information that you provide to us voluntarily when you fill in the forms on our site (Energy Medicine LTD and the associated Brand InterX Pain Clinic) or subscribe to our services. We also receive information from you when you get in touch with us for assistance or to ask about our services. We may also collect information from you when we contact you regarding sales calls.

We also collect information about your browsing habits and patterns from your computer when you visit our site or open our emails. This information is collected automatically.

We may also receive your information from current subscribers to Energy Medicine LTD and the associated Brand InterX Pain Clinic  services who have referred you to us because you have expressed interest in our services.

The data collected is no more than what is needed for Energy Medicine LTD and the associated Brand InterX Pain Clinic to fulfil the services that have been contractually agreed between both parties and what is in the legitimate interest of carrying out day to day business.  Energy Medicine LTD and the associated Brand InterX Pain Clinic will endeavour to ensure that any information collected is for the sole purpose of providing the best possible service in accordance with the terms and agreement of service.

  • What information do we collect?

This information may include your name, email address, company information and telephone number. We also collect information about your computer including your IP address, this provides us with information about your browsing patterns but does not identify you to us personally.

  • Why do we collect and process this information?

The information that we collect, and process are all necessary to allow us to fulfil our obligations to you.

To provide you with the services you have subscribed to. – As a subscriber, you would need to continually access your account, and receive support when you need it. You would also want us to keep you updated about how our services are working for you and we need to be able do this for you. To allow us to do this, we need information that allows us to identify and contact you such as your name, phone number and email address..

For the legitimate interest of our business. Keeping you informed about our service package and deals through marketing emails are a part of our normal business functions and do not materially impact on your rights, freedoms or interests. For example, if we are offering a deal on the services we provide, we will send that to you via email as an expected part of us running our business. You have the right to object to us processing your data for this anytime you want.

We are also able to process your data because you have consented to us storing and processing this information about you. For example, we send you our monthly newsletter because you said yes when you it was offered to you. You have the right to withdraw your consent to this at any time.

  • How will the data be used?

For those who subscribe to use Energy Medicine LTD and the associated Brand InterX Pain Clinic  services, your personal data will be used to customise the experience that they receive, as well as to send emails regarding the services that they have signed up for. Your personal data will also be used to provide the right support to you to help you achieve your Rehabilitation  goals.

For anyone who has contacted us for an enquiry, the information provided will be used to get back in touch with a response.

The data that is provided by prospective customers and users of the websites will be used to send target marketing information and a monthly newsletter.

When we have your data stored, we may also process it to get in touch with you from time to time to make sure that the data we have on you is accurate and still relevant for our processing.

  • Who might we share your data with?

In fulfilling our services to you, it might be necessary for us to share your personal data information with third parties such as a Chiropractor or Osteopath, in this instance consent from yourself will be obtained.

  • Where do we store the data that we collect from you?

The data that you provide for us is securely stored in and backed up by cloud storage. None of the data that you give us is directly or indirectly is stored in hardcopy or on physical hard drives.

  • The steps you are taking to keep their info secure.

We have in places procedures that comply with the GDPR to ensure that your data is kept as secure as possible, including but not limited to Non-disclosure agreements with third parties and a range of technical and organisational security measures.

  • Your rights to your personal data

As you may be aware; the General Data Protection Regulation now provides you with 6 rights that you are free to enforce at any time. These are:

  1. The right to access – You can ask us for a copy of your information.
  2. The right to be erasure – You can ask us to delete the data we have about you
  3. The right to rectify – You can ask us to change or correct any inaccurate information we have about you
  4. The right to object – You can ask us to stop using data in a particular way if we have no overriding legal right to process
  5. The right to restrict processing – You can ask us to limit what processing we do in cases where your data is inaccurate, or you do not want us to delete your data
  6. The right to portability – you can also ask for an electronic machine-readable format of the electronic data we have about you to be sent to other providers.

If you would like to enforce any of these rights, please get in touch with by writing to our DPO Stephen Grinnell stephen@interxpainclinic.com. Any requests that are made will be completed within an agreed time period from the date the request is received.

  • What happens to the data we have on you when your subscription ends?

If you end your subscription to  Energy Medicine LTD and the associated Brand InterX Pain Clinic services, you will no longer receive updates about your account and your data may be marked for deletion. However, if you had consented to receiving the monthly newsletter and marketing information from us, we will hold on to your data to continue to send you this.

If you do not want data deleted, you can get contact us to restrict processing but still store your detail

 

Your consent applies to the following domains: interxpainclinic.com

What are cookies ?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies ?

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use ?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.

The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

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How can I control the cookie preferences ?

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.